We’re here to help!

Look to your left for topics that people ask about a lot. If you're still in the dark, not to worry! You can hit us up anytime at info@alitedesigns.com.

Shipping

We have several ways to get our gear directly into your hands. We process orders within 2 business days before they're sent to your doorstep.

If you're in the US...

You can choose UPS Ground, 2nd Day Air, or Next Day Air.

If you're in Canada...

You can choose USPS Priority or UPS Ground, 2nd Day Air, and Next Day Air. UPS Ground and USPS Priority orders take about 6-10 days to arrive after we have processed your order.  BE AWARE that, as with many orders shipping from the US, additional brokerage fees may apply.  Also, we do not offer free shipping options to Canada at this time.

If you're elsewhere in the world...

We offer USPS shipping to all other global customers.  We have discovered sometimes USPS First Class Mail can take 3 to 4 weeks for delivery depending on the destination and what appears to be customs processing at the destination country, something which we have no control over.  Also, please keep in mind that some countries charge additional fees not included in this order.  For example, some countries charge brokerage fees once the item arrives.  We are not responsible for these fees, and they have not been included in the shipping price of the item.  For additional information about international shipping, please visit the International Shipping portion of our Terms and Conditions.

P.S. You can get a shipping estimate by simply entering your shipping info in your cart!

No FREE SHIPPING to international customers...

We are SORRY about this, but we cannot offer free shipping to international customers at this time.

Returns

We’ll take back unopened, unused merchandise as long as you send it within 30 days of original purchase. You’ll get a receipt of refund from us 7-10 days after your return gets to us. Here’s how you do it:

Email us:

Contact us at returns@alitedesigns.com and make sure to include your order number in the subject line.  Please tell us what you’re returning and why you are returning it.

Then, simply print out a copy of your original order, pack it up with your returned item(s), and send it to:
ALITE Designs, Inc.
ATTN: RETURNS
2505 Mariposa Street
San Francisco, CA 94110

- or -

Call us:

Give us a jingle at (415) 626-1526 and we’ll process your return over a friendly chat.

Warranty

We stand by our stuff!

All ALITE products embody superior workmanship and come with a lifetime guarantee. If your gear is defective or broken due to no fault of your own, please contact us at returns@alitedesigns.com and let us know what happened.  Generally, we will instruct you to ship the product back to Alite so that we can confirm that it is eligible for warranty.  Upon confirmation of defect, we will either repair or replace the item.  In addition, we will reimburse you for shipping cost.

PLEASE NOTE: ALITE is not responsible for items purchased from retailers outside of the US.  Please visit your retailer for warranty returns.  If you reside outside of the US and have purchased an ALITE product from our website, please be aware that we may need to charge for shipping additional items depending on the circumstance.

Warranty guidelines for the other brands we sell are provided by those companies independently.

Need some help setting up your Alite gear?

For additional help setting up your Alite Gear, please refer to our “How To Use Alite Gear” page for instructional videos: https://vimeo.com/album/2527141

Wholesale

If you’re interested in selling Alite products, or if you are a wholesaler and have questions about a current order, please direct your email to: sales@alitedesigns.com.

Your Story

Your Alite stories rock our world!

We want to know all about your Alite experiences--whether it's photos from an epic trip or simply saying hello. Share your stories and photos with us by emailing info@alitedesigns.com or holler at us on Twitter and Facebook!

Terms & Conditions

Welcome to alitedesigns.com. ALITE™ Designs, Inc. and its affiliates (e.g. alitedesigns.com) provide their services to you subject to the following conditions. If you visit or shop at alitedesigns.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future alitedesigns.com service or visit or purchase from any business affiliated with alitedesigns.com, whether or not included in the alitedesigns.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to alitedesigns.com, to understand our practices.

Electronic Communications

You can browse our site as a guest and be free from submitting any personal information. If you place an order, we store your shipping and billing information, and only store your credit card information for processing. If you wish to have your personal information removed from an account you've created, please email us, orders{at}alitedesigns{dot}com, from the email account you signed up with and you'll be removed. Electronic Communications When you visit alitedesigns.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of alitedesigns.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of alitedesigns.com and protected by U.S. and international copyright laws. All software used on this site is the property of alitedesigns.com or its software suppliers and protected by United States and international copyright laws.

Trademarks

ALITE, alitedesigns.com, ALITE Designs and other marks indicated on our site are trademarks of ALITE Designs, Inc. or its subsidiaries, in the United States and other countries. alitedesigns.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of ALITE Designs, Inc. or its subsidiaries. ALITE Designs trademarks and trade dress may not be used in connection with any product or service that is not ALITE Designs, Inc.'s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits alitedesigns.com. All other trademarks not owned by ALITE Designs, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ALITE Designs, Inc. or its subsidiaries.

License and Site Access

alitedesigns.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of alitedesigns.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of alitedesigns.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of alitedesigns.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing alitedesigns.com’s name or trademarks without the express written consent of alitedesigns.com. Any unauthorized use terminates the permission or license granted by alitedesigns.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of alitedesigns.com so long as the link does not portray alitedesigns.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any alitedesigns.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Protection of alitedesigns.com and Others

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of alitedesigns.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. If you do post content or submit material, and unless we indicate otherwise, you grant alitedesigns.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant alitedesigns.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify alitedesigns.com or its affiliates for all claims resulting from content you supply. alitedesigns.com has the right but not the obligation to monitor and edit or remove any activity or content. alitedesigns.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from alitedesigns.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

alitedesigns.com and its affiliates attempt to be as accurate as possible. However, alitedesigns.com does not warrant that product descriptions or other content of this site is 100% accurate, complete, reliable, current, or error-free. If a product offered by alitedesigns.com itself is not as described, your sole remedy is to return it in unused condition. Please visit the Customer Service FAQ for more information on returns.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY alitedesigns.com ON AN “AS IS” AND “AS AVAILABLE” BASIS. alitedesigns.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, alitedesigns.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. alitedesigns.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM alitedesigns.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. alitedesigns.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting alitedesigns.com, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and alitedesigns.com or its affiliates.

Disputes

Any dispute relating in any way to your visit to alitedesigns.com or to products you purchase through alitedesigns.com shall be submitted to confidential arbitration in San Francisco, California, except that, to the extent you have in any manner violated or threatened to violate alitedesigns.com’s intellectual property rights, alitedesigns.com may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability

Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to alitedesigns.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Site Policies, Modification, and Severability

Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to alitedesigns.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

International Shipping

To accommodate the International Order you will receive an e-mail confirming shipment with a USPS tracking code to follow your shipment as it travels to its final country destination. Unfortunately, shipment-tracking information is not available for all countries.

USPS order tracking include: Australia, Belgium, Brazil, Canada, Croatia, Demark, Estonia, Finland, France, Germany, Great Britain, Gibraltar, Hungary, Israel, Italy, Lithuania, Luxembourg, Malta, Malaysia, Netherlands, New Zealand, Northern Ireland, Portugal, Singapore, Spain, and Switzerland.

We have discovered sometimes USPS First Class Mail can take 3 to 4 weeks for delivery depending on the destination and what appears to be customs processing at the destination country, something which we have no control over.

Please keep in mind that your local postal service is ultimately responsible for delivery.  We are not responsible for undeliverable shipments that are returned to us as undeliverable through no fault of ours. This can happen for two reasons--incorrect shipping address and the customer is unavailable to receive shipment. Please double-check your shipping address now. The shipment process is automated and fast--orders may be shipped within one hour of order receipt.

Also, please keep in mind that some countries charge additional fees not included in this order.  For example, some countries charge brokerage fees once the item arrives.  We are not responsible for these fees, and they have not been included in the shipping price of the item.

Please avoid using accented characters in your shipping address. The use of these characters may change the appearance of the address on your shipping label in unintended ways. If you will be traveling or otherwise unavailable, please make sure that your mail can be delivered while you are away.

We ship to countries all over the world on a daily basis. Please be assured that the vast majority of international shipments are received as expected, and with no problems.

Our Address

ALITE Designs, Inc. 2505 Mariposa Street San Francisco, CA 94110

Privacy Policy

alitedesigns.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting alitedesigns.com, you are accepting the practices described in this Privacy Policy.

What personal information about customers does alitedesigns.com gather?
You can browse our site as a guest and be free from submitting any personal information. If you place an order, we store your shipping and billing information, and only store your credit card information for processing. If you wish to have your personal information removed from an account you've created, please email us, orders{at}alitedesigns{dot}com, from the email account you signed up with and you'll be removed.

What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits. Our shopping cart needs cookies enabled for proper cart transactions to occur.

Does alitedesigns.com share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries ALITE™ Designs controls that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Agents and Contractors

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.

Promotional Offers

Sometimes we send offers to selected groups of alitedesigns.com customers on behalf of other businesses. When we do this, we do not give those businesses your name and address.

Business Transfers

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that ALITE™ Designs, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Newsletter Sign-Up, Privacy and Frequency

If you choose to sign up for our free newsletter, you will receive around 1-3 emails per month. Depending on sales, events, new products and promotions, that number may increase slightly. It is not our desire to flood your inbox with daily or weekly information. We want you enjoying the outdoors with us, not spending all your time checking email. You'll also be able to opt out of our newsletter at any time. We do not share our email list, but may occasionally send you information about cool, fun companies that we feel can offer something of value to you.

Protect of alitedesigns.com and Others

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of alitedesigns.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

With Your Consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only four digits of your credit card number when printing an order confirmation. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing, but this is done with the protection of VeriSign and high-quality encryption. It is important for you to protect against unauthorized access to your account and to your computer. Be sure to sign off when finished using a shared computer.

What choices do I have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of alitedesigns.com features. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use important features if you do not use cookies. In addition, the Federal Trade Commission provides useful information about online privacy on its own website: www.ftc.gov/privacy.

Do you sell products for children?

alitedesigns.com does not sell products for purchase by children. If you are under 18, you may use alitedesigns.com only with the involvement of a parent or guardian.

Terms of Use, Notices, and Revisions

If you choose to visit alitedesigns.com, your visit and any dispute over privacy is subject to this Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at alitedesigns.com, please send us a thorough description to sales{at}alitedesigns{dot}com, and we will try to resolve it.

Additional Disclaimer

Our business changes constantly, and our Privacy Policy and the Terms of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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